Cluck US earns a C grade from SweepsGuard. Independent review of Cluck US: payouts, complaints, bonuses — and is it legit?
SweepsGuard Grade: C.
SweepsGuard grades Cluck US a C based on its complaint and payout history — a middle-of-the-road grade — a real operator with a mixed or thin track record, so check its complaint history before you play. Always read its official sweepstakes rules and play responsibly.
Overview Launched in June 2025, Cluck.us is operated by The Roost Ltd., a Cyprus-based company with no known sister sites or prior sweepstakes casino history. The platform offers 1,700+ casino-style games from over 25 providers, including Hacksaw Gaming, BGaming, Microgaming, Slotmill, Kalamba Games, and Betsoft Gaming, alongside a solid selection of live dealer titles and 70+ table game options. Cluck uses a dual-currency model with Gold Coins (GC) for entertainment play and Cluck Bucks (CB) as the redeemable sweepstakes currency, pegged at $1 per CB. Redemptions start at 50 CB, and the mail-in route pays 1 Cluck Buck per request card, one card per envelope. Mail-ins are capped at 5 a week, 25 a month and 100 per player for good, and can take up to 30 days to credit. The platform accepts Visa and Mastercard for purchases but currently processes all redemptions exclusively via cryptocurrency, including Bitcoin, Ethereum, Solana, Tron, Tether USD, and Ripple. Available in 35+ US states and most of Canada, Cluck is restricted in California, Connecticut, Idaho, Kentucky, Louisiana, Michigan, Montana, Nevada, New Jersey, New York, and Washington. Player Reception Cluck.us holds an uneven Trustpilot reputation from a small sample for a platform that's been live since mid-2025. The review volume is thin enough that it doesn't yet provide a definitive picture, so qualitative signals carry extra weight. The reviews that do exist are sharply divided. Roughly half of reviewers are positive, consistently praising the responsive customer support team and solid game selection. Several players report successful and relatively fast redemptions. The other half of the review pool is dominated by 1-star complaints, the most recurring being the crypto-only redemption model, a point of frustration for players who purchased using Visa or Mastercard and expected the same method available at withdrawal. A few reviewers report delays of 5+ days on crypto redemptions, contradicting the platform's marketing around fast crypto payouts. There are also complaints about verification difficulties and bonus amounts not matching what was advertised (the welcome wheel can pay as little as 2 CB rather than the promoted 5 CB). The Cluck team responds to a majority of negative Trustpilot reviews, and CEO-level responses have been visible and detailed, which is a positive sign, though some of those replies have drawn criticism for their tone. Strengths 1,700+ games including slots, Megaways, Hold & Win, table games, live dealers, and arcade titles from 25+ providers Strong table and live dealer library, with 70+ options including blackjack, baccarat, roulette, Teen Patti, and Texas Hold'em Wide variety of supported cryptocurrencies for redemption: Bitcoin, Ethereum, Solana, Tron, Tether USD, and Ripple 100% first purchase bonus: 40 CB on a $20 first deposit Daily login bonus with escalating rewards through the VIP program Referral bonus of 3 CB plus 10% on the referred player's first purchase 4-tier "Feathers" VIP program with boosted daily rewards, exclusive discounts, and special promotions Live chat support staffed by real agents with near-instant response times 256-bit SSL encryption and mandatory KYC verification for redemptions Responsible gaming tools including spending limits, timeout, and self-exclusion Simple 1x playthrough requirement on Cluck Bucks Major Issues Crypto-only redemptions despite accepting Visa and Mastercard for purchases. Players who buy with cards cannot withdraw the same way, and there is no bank transfer or gift card option at all, which has surprised and frustrated many reviewers and is a significant barrier for players unfamiliar with crypto Redemption processing times are tied to VIP level, meaning new players at the base tier may face multi-day delays even for crypto withdrawals, undermining the main selling point of crypto-speed payouts 10x playthrough requirement on table games is not clearly disclosed during gameplay or at point of purchase; at least one player was surprised to discover this only after wagering Welcome bonus is delivered via a wheel spin with a floor of just 2 CB, despite being marketed around a potential 5 CB, and the unpredictable result has led to complaints of feeling misled Minor Issues High minimum purchase entry point of $20, well above the industry standard of $4.99–$9.99, limiting accessibility for casual players No dedicated mobile app, so play is browser-only with some noted UX issues on mobile The Roost Ltd. has no established track record in the sweepstakes space, with minimal publicly available information about the company Track Record Cluck.us launched in June 2025 and is operated by The Roost Ltd., based in Nicosia, Cyprus. The company has no publicly known prior history operating sweepstakes casinos, no sister sites, and limited information available about its ownership or leadership outside of CEO-level responses on Trustpilot. Multiple reviewers on Trustpilot have confirmed successful redemptions, which is an important baseline indicator that the platform does pay out. However, the volume of complaints around delayed crypto redemptions and the crypto-only withdrawal model, combined with the operator's complete lack of industry history, gives limited basis for a strong trust assessment at this stage. The CEO's visibility and personal involvement in responding to player feedback is a moderately encouraging sign, though the tone of some responses has itself drawn negative attention. SweepsGuard Status SweepsGuard has since handled a formal complaint about Cluck.us that closed in the player's favor, set out in the update below. However, the platform presents several concerns that players should be aware of before depositing. The most significant is the crypto-only redemption model: players who purchase using a credit or debit card should understand that they cannot redeem winnings back to that same method and will need a cryptocurrency wallet to collect any prizes. The 10x table game playthrough requirement also does not appear to be clearly disclosed upfront, which is the type of transparency issue SweepsGuard takes seriously. Combined with an uneven Trustpilot reputation from a limited review pool, an unknown operator with no prior industry track record, and redemption speeds that vary by VIP tier, there are enough open questions to warrant caution. We will monitor Cluck's complaint patterns, operator transparency, and player outcomes as the platform matures, and will update our assessment accordingly. Update (September 22, 2026) A player complaint against Cluck US closed in the player's favor this month. A Massachusetts player asked for a $116 redemption on September 12 and heard nothing for ten days. We put the case to Cluck US on September 19 and the money was paid on September 22, confirmed by the player himself. Cluck US answered us the same day. They would not discuss the account with a third party, which is their right, but they confirmed the matter had been investigated and resolved once it reached them, and told us the player's original ticket had been caught by a filter rather than reaching the support team. That is worth knowing if you play here. A request can be dropped without anyone being told, so anything that goes quiet for more than a few days is worth sending again.
Cluck US holds a C grade from SweepsGuard as of Jun 20, 2026.
If you have a payout, redemption, or account issue with Cluck US, you can file a complaint through SweepsGuard's free complaint mediation. Submit the details and SweepsGuard will attempt to mediate with the operator on your behalf.
Yes — no purchase is ever necessary. You can request Sweeps Coins from Cluck US by free mail-in entry (AMOE), about 1 SC per envelope. Our AMOE guide has the exact template, envelope specs, and mailing address.