The Money Factory has closed. SweepsGuard's independent record of this sweepstakes casino: what happened, redemption status, and safer alternatives.
SweepsGuard Grade: F.
The Money Factory has closed and is no longer operating. Its listing is kept on record so the closure is documented, and any outstanding balances are generally no longer redeemable.
Closure Notice (August 2026) The Money Factory has permanently ceased operations as of August 9, 2026. Its site now serves a notice to players in place of the platform. No new registrations, purchases, or gameplay are being accepted. The notice states that all player accounts, balances, and pending redemption requests have been recorded and preserved, and that players with pending requests do not need to take any action — their request and account records are on file. It describes the wind-down as orderly, directs players with questions or requests for their account records to playershutdown@themoneyfactory.com , and invites inquiries about acquiring the company's assets, including the platform software, at a separate address. The same notice, word for word, was posted on the same date by its sister brand Spinzta, which routes players to this same shutdown inbox. The two were wound down together. What this notice does not say is when anyone gets paid. It commits to preserving records; it sets no date for processing the redemptions it says are preserved, and it names no amount. That distinction matters more here than at most closing sites, because unpaid and long-delayed redemptions are the reason this platform was blacklisted in the first place. Players had already reported waits stretching months beyond the operator's own stated processing window. If you are owed money: email the shutdown address and ask, in writing, for confirmation of your balance, the status of each pending redemption, and the date it will be paid. Keep the reply. Then file a report with us whether or not you get one — we are tracking this wind-down, and a documented case record is what gives a claim any weight once a company is being taken apart and its software sold. Overview The Money Factory, operated by Money Factory LLC (Dover, Delaware), is a dual-currency social sweepstakes casino offering slots, table games, instant-win, and live dealer titles, with Sweepstakes Coins redeemable for cash prizes at a US$100 minimum. SweepsGuard has moved The Money Factory to an F (Blacklisted) rating based on a documented, recurring pattern of redemption non-payment that the operator's own published rules do not support. Player Reception The platform carries a large Trustpilot review base, but its recent reviews are dominated by a growing wave of players reporting redemptions stuck for months. The gap between the headline score and the lived recent experience is stark: a substantial share of current reviews describe winning balances that approve on screen but never arrive, support that cannot provide a status, and waits stretching well beyond the operator's stated processing window. Critical Issues Systematic redemption non-payment. Players repeatedly report that approved redemptions go unpaid for many months, in numerous cases well past the operator's own maximum processing window, with no payment and no substantive explanation. A processing structure that functions as an indefinite stall. The published rules cap cash processing at 90 Business Days and permit a further delay only for narrow, enumerated reasons (verification not yet complete, certain payment methods requiring additional checks, or redemptions over US$5,000 needing fraud review). In practice, redemptions are deferred past that cap with no valid stated ground, leaving players with no defined point at which payment is actually owed. No reachable payout accountability. Players describe being unable to reach anyone who can provide a redemption status or queue position despite repeated attempts, with front-line support stating it has no visibility into the redemption process. Major Issues A clear gap between how payout speed is presented to prospective players and the 90-Business-Day-plus reality that winners actually encounter. Reports of the 90-Business-Day term being applied to redemptions that were already submitted before the term was introduced. An unusually long maximum processing window (90 Business Days, roughly four to five months) that sits far outside the industry norm of days to a couple of weeks. Track Record SweepsGuard has mediated three redemption non-payment complaints involving The Money Factory. Case #4 closed unresolved after the operator acknowledged the redemptions but refused to provide a timeline or issue payment. Case #22 closed unresolved after the operator responded only with automated replies and never issued payment on a redemption exceeding US$3,400. Case #80 — a player from New Hampshire reported a $125 redemption left unpaid past the operator's own 90-business-day payout window; the window elapsed in July 2026 with no payment, and the case was ruled Unresolved. The pattern across these cases — acknowledgement without payment, and a queue with no defined endpoint — mirrors the broader public record. SweepsGuard Status Case #180 (July 2026) — an Illinois player reporting $3,764 in unpaid redemptions — was closed as Unresolved — No Response on July 29, 2026 after the operator did not reply within the five-business-day window. The Money Factory is rated F (Blacklisted). This rating reflects a documented pattern of redemption non-payment and a processing structure that defers payouts indefinitely, rather than any single dispute. We do not recommend depositing on this platform. SweepsGuard ratings move on conduct in both directions: if the operator demonstrably pays down its outstanding redemption backlog, makes its payout team reachable, and brings its processing window and public messaging into line, we will revisit the grade. Update (August 2026): Three further cases closed Unresolved — No Response on August 14, 2026 — Case #229 (Georgia, $100), Case #240 (Oregon, $999) and Case #246 (Georgia, $130). All were raised on August 6 as a single bundled approach covering $1,229 across three players in three states, and none drew any reply within the five-business-day window. Case #240 is the one worth reading: the redemption went unpaid long enough to age out of the operator's own displayed redemption history, removing the player's record of having requested it at all, and she reported that the large majority of her messages went unanswered.
The Money Factory holds an F grade from SweepsGuard as of Jun 20, 2026.
If you have a payout, redemption, or account issue with The Money Factory, you can file a complaint through SweepsGuard's free complaint mediation. Submit the details and SweepsGuard will attempt to mediate with the operator on your behalf.